Refund and Cancellation Policy

Last Updated: December 1, 2025

1. Cancellation and Refund Overview

At Steno Sathi, we understand that circumstances can change. This policy outlines our cancellation and refund terms for services booked through our platform.

2. Cancellation Timeline and Charges

The refund or cancellation charge depends on how far in advance you cancel your booking:

Cancellation Window	Refund / Charge Deducted	Description
More than 24 hours before service time	Full Refund	100% of the amount paid will be refunded to your original payment method
Between 24 hours and 12 hours before service time	Rs 100 deducted	Refund amount = Total paid - Rs 100 cancellation charge
Less than 12 hours before service time	Rs 300 deducted	Refund amount = Total paid - Rs 300 cancellation charge
After service commencement	No Refund	Service charges are non-refundable once work has begun

3. How to Cancel

To cancel your service booking:

1. Contact us via WhatsApp: +91-9217034234
2. Send a cancellation request via email: [email protected]
3. Clearly mention your booking details and reason for cancellation
4. We will confirm receipt and process your cancellation within 24 hours

4. Refund Processing

Once a cancellation request is approved:

• Refunds will be processed to your original payment method
• Refund processing time: 5-7 business days
• You will receive confirmation via email/WhatsApp
• No additional fees will be charged for refund processing

5. Non-Refundable Services

The following scenarios result in non-refundable charges:

• Service has already commenced
• Client initiated cancellation within 12 hours of scheduled service
• No-show (client does not appear at scheduled time without prior notice)
• Services already delivered and in client possession

6. Special Circumstances

We understand that unforeseen situations may arise. If you have extraordinary circumstances preventing service completion, please contact us immediately at:

Email: [email protected]
WhatsApp: +91-9217034234

We will review your case individually and make reasonable accommodations where possible.

7. Modification vs. Cancellation

If you wish to modify your service booking (date, time, or scope):

• This is treated as a new booking request, not a cancellation
• No charges apply for modifications made 24+ hours in advance
• Modifications within 24 hours may be subject to availability and may incur additional fees

8. Dispute Resolution

If you believe a refund has been incorrectly processed or have concerns about cancellation charges, please contact us within 7 days of the cancellation with supporting documentation. We will review and respond within 5 business days.

9. Changes to This Policy

Steno Sathi reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately and will be communicated via the website. Your continued use of services after policy changes constitutes acceptance of the new terms.

10. Contact Us

For questions regarding this policy or to initiate a cancellation:

Email: [email protected]
WhatsApp: +91-9217034234
Hours: 9:00 AM - 10:00 PM, Monday - Sunday